1. Introduction

At Adil's Signature Kitchen we take pride in the quality and freshness of everything we make. If something is not right with your order, please let us know and we will make it right — through a replacement, store credit, or refund, as described below.

2. When You Can Request a Refund

• Damaged or incorrect items received — photo/video evidence required within 24 hours of delivery.
• Quality issues (spoiled, stale, or not as described) — reported within 24 hours of delivery.
• Order cancelled before production begins — full refund.
• Non-delivery due to our fault within the promised window.

3. Non-Refundable Cases

• Custom cakes that have already been baked — unless the issue is with our workmanship, photo evidence is required.
• Orders cancelled less than 24 hours before the scheduled delivery.
• Refusal to accept delivery without a valid reason.
• Issues reported after 24 hours of delivery.

4. How to Request a Refund

1. Call or WhatsApp us at 01303721109 within 24 hours of delivery.
2. Share your order number and clear photo/video evidence.
3. Our team will review and approve within 1-2 working days.

5. Refund Method & Timeline

• bKash / Nagad: refund sent to your number within 3-5 working days after approval.
• Bank transfer: refund processed within 5-7 working days.
• Cash on Delivery: refund via bKash/Nagad or store credit.
• You may also choose store credit at the same value, valid for 60 days.

6. Custom Cake Policy

Custom cakes are baked specifically for you. Once confirmed, changes can be made up to 48 hours before delivery. After baking begins, we can only fix quality issues — not change the design or flavor.