1. Delivery Area

We currently deliver across Dhaka, Bangladesh. If you are outside Dhaka, please contact us on WhatsApp at 01303721109 to discuss delivery options.

2. Delivery Charges

• Standard delivery: ৳60 within Dhaka.
• Free delivery: on all orders above ৳1,500.
• Extra charges may apply for urgent or same-day delivery.

3. Delivery Time

• Regular orders: delivered within 2-4 hours (subject to area and traffic).
• Custom cakes: delivered on the date you select during the order process (minimum 2-3 days advance notice).
• Same-day delivery: available for select items; order before 4:00 PM.

4. Delivery Instructions

Please provide a clear delivery address and a phone number that is reachable. Our delivery rider will call before arriving. If you are unavailable or unreachable at the time of delivery, the rider will wait for 10 minutes. After that, the order will be considered cancelled and subject to our refund policy.

5. Custom Cake Delivery

Custom cakes are delivered on the date agreed at the time of ordering. We cannot guarantee same-day delivery for custom orders. If you need the cake for a specific time, please add a note during checkout or contact us directly.

6. Order Tracking

You can track your order status in real time on our Order Tracking page using your order number. We also send WhatsApp updates at key milestones (confirmed, preparing, out for delivery, delivered).